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Items purchased at "Herb" Philipson's stores or on HerbPhilipsons.com may be returned or exchanged in store at any “Herb” Philipson’s location or by mail if purchased online. All returns and exchanges must be completed within 30 days of purchase with your sales receipt or packing slip. Returns and exchanges must be new and in original, undamaged packaging and contain all accessories, warranties, and manuals.
“Herb” Philipson’s reserves the right to limit or decline returns and exchanges.
In Store Returns:
When returning an item purchased online to the store, please have all original packaging (including all accessories, warranties, and manuals), packing slip, and the credit card used for purchase.
Returns by Mail:
1899 Black River Blvd. N.
Rome, NY 13440
ATTN: Online Returns Department
If your merchandise arrives damaged or defective please call Customer Service at 1-888-800-0919 or send us a message on the contact us page.
Our support staff is available Monday – Friday from 9:00am thru 5:00pm ET. Any questions received outside of these hours will be addressed the following business day.
Warranty paperwork is included in the packaging of many products or can be found on the manufacturer’s website. Often manufacturers request a direct contact from the customer on defects and warranties. Please refer to your owner’s manuals or item information for details.